FAQ

Splashes.com is proudly Canadian and offers no duty or fees on all our products. Learn more how we work hard to get to your order to your door as soon as possible.

Shipping

We’re happy to offer free shipping on nearly all online orders over $50* across Canada. However, in the rare situation where we are unable to offer free shipping due to the weight, size, or destination, we will let you know before you check out. Simply add your items to the cart and include your shipping information to confirm if your order qualifies for free shipping. 

Once your item order has left our warehouse you will receive a tracking number by email and SMS text with a timeframe on when your order will be arriving.

Sometimes an item might be put on back order, if this happens, we will notify you and let you know the estimated time for your items to arrive .

We start pulling your order right away. Once the order has been fulfilled, you will receive an email and SMS text message with a tracking number that you can use to see where your order is day or night. If you do not receive an order tracking email for some reason, please contact us at customersupport@splashes.com or call our toll-free number at 1-833-998-5274 for one of our team members to help you further.

Due to their size, weight, and/or fragile nature, some of our orders will ship on a pallet/skid via Day and Ross Freight. Some examples of items shipped via this method include bathtubs, toilets, large sinks, etc. When the order is delivered, you are asked to please carefully inspect the contents before signing for the shipment. The delivery driver will offer to either leave the pallet/skid on (or near) your front doorstep, on your driveway, or in your garage/carport. The driver will not bring the shipment inside your house or condo/apartment building. You are responsible for disposing of the pallet/skid from the shipment.

Yes, but only by request. Just contact our customer support team before placing your order and we will work with you to get your order out as soon as possible. You can reach our friendly customer support team by emailing customersupport@splashes.com or call our toll-free number at 1-833-998-5274.

Our customer support team is happy to help you with any inquiries you have. Please call us toll-fee at 1-833-998-5274.

Monday – Friday: 7 am – 6 pm (Pacific) / 10 am – 9 pm (Eastern) 

Saturday : 8 am – 4:30 pm (Pacific) / 11 am – 7:30 pm (Eastern) 

You may also email us at customersupport@splashes.com, and we will follow up within up within one business day.You can check your order status through our Order Lookup page.

If you think you need to make a change to your delivery address, please contact us right away at our toll-free number 1-833-998-5274 or email customersupport@splashes.com so we can work with the shipping company to change your order's delivery address. In some circumstances, shipping companies may charge an additional fee for changes.

Returns

We understand sometimes you might change your mind after ordering a product. If you change your mind and your item is unused and still in its original packaging, Splashes will happily accept the return within 30 days of you receiving your order.

To return an item, you have two choices: a) return it in person to one of our Splashes showrooms; or b) ship it back to us.

If you choose to return your item in person to one of our Splashes showrooms, we will process your refund once the item is returned to us, and you will then receive your refund within 3-4 business days.

If you choose to ship your item back to us, you will be responsible for all return shipping costs, unless the product is damaged or defective. We will deduct these costs from your refund once the item is returned to us, and you will then receive your refund within 3-4 business days.

In addition, if a product was purchased with PayPal and returned within our 30-day return window, you may incur a 2.5% return fee charged directly by PayPal. If you return a special order item there will be a re-stocking fee deducted from your refund, no exceptions.

To begin the return process, please email us at customersupport@splashes.com or call one of our friendly customer support team members toll-free at 1-833-998-5274 to help you with the next steps.

For health reasons, there are no returns on any toilet seat or washlet that has been installed and/or used.

We go the extra mile to ensure that your products get delivered in perfect working condition without any damages. On the rare occasion that you receive a damaged or defective item please let us know right away and we can set things right.

To begin the return process, please email us at customersupport@splashes.com or call one of our friendly customer support team members toll-free at 1-833-998-5274 to help you with the next steps.

ABOUT SPLASHES

We’ve been serving great Canadians like you since 2012 by providing a selection of over 14,000 quality products available to be shipped all across Canada. Our roots are based in Victoria BC and 11 years in, we continue to grow by adding the latest products and expanding our customer support team to provide you better service with expert advice and support when you need it most.

Absolutely! Our customer support team is right here in Victoria, BC, with friendly expert advice to help you with whatever you need.

Monday – Friday: 6 am – 6 pm (Pacific) / 9 am – 9 pm (Eastern) 

Saturday : 8 am – 4:30 pm (Pacific) / 11 am – 7:30 pm (Eastern) 

Sunday : Closed 

Here’s the best way to reach us:

Call: 1-833-998-5274

Email: customersupport@splashes.com

Great question! We have over 12,000 reviews on the wide range of products we carry and our company.

For company reviews, please visit our Splashes Reviews Page. For product reviews, go to the bottom section of the product page to see honest homeowner reviews. Some pages might not have one yet. In that case, please contact our customer support team to learn more about this product by calling 1-833-998-5274 or emailing customersupport@splashes.com. After you’ve made a purchase, we would love to hear from you, so please leave your review or feedback.

Products


All we do is plumbing, and so our Customer Service Team can provide expert advice when it comes to helping you make a purchase.

Here’s the best way to reach us:

Call: 1-833-998-5274

Email: customersupport@splashes.com

Purchase with confidence - you can return most unopened items. For health reasons, there are no returns on any toilet seat or washlet that has been installed and/or used. 

Most of our product pages have links to specifications sheets and/or manuals under the Manufacturer Supplied Links title. If the product you’re looking for is missing any information, our customer service team is happy to provide additional resources. Please contact us at  customersupport@splashes.com or call our toll-free number at 1-833-998-5274 .

We update inventory levels for our products daily. Each product's estimated inventory amount is listed directly below the product's price on our product pages.  

For special order items, please contact us at customersupport@splashes.com or call our toll-free number at 1-833-998-5274 and we’ll provide you with the inventory count and estimated shipping times. 

Splashes Bath & Kitchen has a fantastic support team of knowledgeable staff who are happy to answer any of your product questions. Although our customer support team are not certified plumbers, they can provide valuable product advice. If we can’t answer your questions, we will refer you to the manufacturer or suggest you call a local plumber.

Please contact us at customersupport@splashes.com or call our toll-free number at 1-833-998-5274 and one of our team members to help you further.

Pricing


We accept MasterCard, Pay Pal and Visa.

We work hard to keep our prices competitive. If you find a lower price, we are happy to consider a price match request*. Please contact our customer support team at customersupport@splashes.com or call us toll-free at 1-833-998-5274.

*Certain conditions apply.


Yes! We want you to love what you bought, and if you notice that we lowered the price on an item within 30 days of your purchase, we will refund the difference.

Simple contact our customer support team at customersupport@splashes.com or call us toll-free at 1-833-998-5274 to get things started.


Our pricing is highly competitive and often lower than big box stores. However, depending on the order size and specific products ordered, we may be able to offer an additional discount. 

Reach out to our customer support team to see how we can help you at customersupport@splashes.com or call our toll-free number 1-833-998-5274.